Services

Services-as-Software is the paradigm shift: services traditionally delivered by humans are now delivered by AI agents.

The Transformation

Service Types

Agency Services

Creative and development work.

• Design, branding, content
• Development, integration
• Marketing, campaigns

Consulting Services

Advisory and strategic work.

• Market research
• Strategy development
• Implementation guidance

Support Services

Customer service and help desk.

• Ticket triage and resolution
• FAQ and knowledge base
• Escalation to humans

Operations Services

Managed services and SLAs.

• Infrastructure management
• Process automation
• Monitoring and alerting

Delivery Mechanism

Services are delivered via the ing.as activity platform:

{object}.{verb}.ing.as/{context}/{role}

ticket.triag.ing.as/support/agent
invoice.approv.ing.as/finance/manager
code.review.ing.as/dev/engineer

Workers

Both Agents and Humans can perform activities:

interface Worker {
  ask(prompt: string): Promise<Response>
  do(task: Task): Promise<Result>
}

class Agent implements Worker { ... }
class Human implements Worker { ... }

Human-in-the-Loop

When agents need human oversight:

• Escalation for complex issues
• Approval for sensitive actions
• Review for quality control

Rendering Services

Services render as components like any Noun:

<ServiceApp service={service} />
<ServicePage service={service} />
<ServiceCard service={service} />

Next Steps

• Agency Services
• Activities (ing.as)
• Human-in-the-Loop